Support
How can we help?
Questions, problems or ideas about Cohestry on iPhone or Mac: email us and a person who works on Cohestry will reply.
01
What to include
- Whether it's on your iPhone or Mac, and its iOS or macOS version.
- The version of Cohestry you're running.
- What you did, what you expected and what happened instead.
- A screenshot, if it shows the problem.
We never need the contents of your notes to help, so please leave out anything private. If a problem only happens with one note, describe it rather than pasting it.
02
Quick answers
How do I cancel my subscription?
In your Apple ID's subscription settings, on any device. Your notes and map stay; only the Pro features pause.
How do I get a refund?
Purchases are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.
I bought Pro on one device. Why isn't it on the other?
Pro follows your Apple ID, so it covers iPhone and Mac when both are signed in to the same Apple ID. If they are and it still doesn't show, email us.
My notes aren't syncing between iPhone and Mac.
Notes sync through your own private iCloud database. Check that both devices are signed in to the same Apple ID and that iCloud is turned on for Cohestry, then give it a minute on a network connection. If notes still don't arrive, email us.
Apple Notes import can't see my notes.
Cohestry reads Apple Notes through macOS Automation. In System Settings, open Privacy & Security, then Automation, and make sure Cohestry is allowed to control Notes. How importing works.
More in the FAQ. Still stuck? Email hello@cohestry.app.